Question 1

Are your products real gold or silver?

Accepted Answer

A: Some of our jewelry is real gold or silver and some is plated. Each product description specifies the metal type and whether the stones are natural, lab-created, or simulated.

Question 2

Q3: What’s the difference between solid gold, gold-filled, and gold-plated?

Accepted Answer

Solid gold is pure gold mixed with alloys for strength.
Gold-filled has a thick layer of gold bonded to a base metal.
Gold-plated jewelry has a thin gold layer over another metal and may wear off over time.

Question 3

Q4: Are your products hypoallergenic?

Accepted Answer

A: Most of our pieces are hypoallergenic and nickel-free, especially those made with sterling silver, 14k+ gold, or stainless steel.

Question 4

Q5: Can I customize a piece of jewelry?

Accepted Answer

A: Yes! We offer customization on selected items, including gemstone choice, and metal options. Contact us for a quote.

Question 5

Q6: How do I place an order?

Accepted Answer

A: Simply browse our collection, add your desired items to the cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.

Question 6

Q7: What payment methods do you accept?

Accepted Answer

A: We accept major credit cards, PayPal, Apple Pay, Google Pay, and some financing options like Klarna or Afterpay (if applicable).

Question 7

Q8: Can I change or cancel my order?

Accepted Answer

A: You can change or cancel your order within 1 hour of placing it. After that, it may already be in processing or shipped. Contact customer support ASAP.

Question 8

Q9: How long does shipping take?

Accepted Answer

A: Standard shipping takes 3–7 business days. Expedited options are available at checkout. International shipping may vary by location.

Question 9

Q10: Do you ship internationally?

Accepted Answer

A: No, we only ship to the United States. Shipping fees and delivery times will be shown at checkout based on your location.

Question 10

Q11: How can I track my order?

Accepted Answer

A: Once your order ships, you’ll receive a tracking link via email or SMS. You can also log into your account to track it.

Question 11

Q12: What if my package is lost or stolen?

Accepted Answer

A: Please contact us immediately. We'll work with the carrier and may offer a replacement depending on the situation and your coverage (e.g., Route package protection).

Question 12

Q13: What is your return policy?

Accepted Answer

A: We accept returns within 30 days of delivery for unworn items in original packaging. Custom or engraved pieces are non-refundable.

Question 13

Q14: How do I start a return or exchange?

Accepted Answer

A: Visit our Returns Portal (or contact us) with your order number and email. We’ll send you instructions and a return label if eligible.

Question 14

Q17: Do you offer gift wrapping or gift notes?

Accepted Answer

A: Yes, you can add a personalized note at checkout.

Question 15

Q18: Will the price be included in the package?

Accepted Answer

A: No, we never include prices on packing slips—perfect for gifts!

Question 16

Q19: How can I contact customer service?

Accepted Answer

A: You can reach us via email, phone, or live chat. Visit our Contact page for details and hours.

Question 17

Q20: Do you offer a warranty?

Accepted Answer

A: Yes, we offer a 30-day warranty on craftsmanship and manufacturing defects. Extended warranties are not available at checkout.

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