Shipping Policy

💎 PRODUCT-RELATED QUESTIONS

Q1: Is your jewelry real gold/silver/diamond?

A: Yes, all our pieces are made from genuine materials. Each product description specifies the metal type and whether the stones are natural, lab-created, or simulated.

Q2: Are your diamonds certified?

A: Yes, our natural diamonds come with certification from reputable labs such as GIA or IGI, depending on the piece.

Q3: What’s the difference between solid gold, gold-filled, and gold-plated?

A:

• Solid gold is pure gold mixed with alloys for strength.

• Gold-filled has a thick layer of gold bonded to a base metal.

• Gold-plated jewelry has a thin gold layer over another metal and may wear off over time.

Q4: Are your products hypoallergenic?

A: Most of our pieces are hypoallergenic and nickel-free, especially those made with sterling silver, 14k+ gold, or stainless steel.

Q5: Can I customize a piece of jewelry?

A: Yes! We offer customization on selected items, including engraving, gemstone choice, and metal options. Contact us for a quote.

🛒 ORDERING & PAYMENT QUESTIONS

Q6: How do I place an order?

A: Simply browse our collection, add your desired items to the cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.

Q7: What payment methods do you accept?

A: We accept major credit cards, PayPal, Apple Pay, Google Pay, and some financing options like Klarna or Afterpay (if applicable).

Q8: Can I change or cancel my order?

A: You can change or cancel your order within 1 hour of placing it. After that, it may already be in processing or shipped. Contact customer support ASAP.

🚚 SHIPPING & DELIVERY QUESTIONS

Q9: How long does shipping take?

A: Standard shipping takes 3–7 business days. Expedited options are available at checkout. International shipping may vary by location.

Q10: Do you ship internationally?

A: Yes, we ship to most countries. Shipping fees and delivery times will be shown at checkout based on your location.

Q11: How can I track my order?

A: Once your order ships, you’ll receive a tracking link via email or SMS. You can also log into your account to track it.

Q12: What if my package is lost or stolen?

A: Please contact us immediately. We'll work with the carrier and may offer a replacement depending on the situation and your coverage (e.g., Route package protection).

🔄 RETURNS & EXCHANGES QUESTIONS

Q13: What is your return policy?

A: We accept returns within 30 days of delivery for unworn items in original packaging. Custom or engraved pieces are non-refundable.

Q14: How do I start a return or exchange?

A: Visit our Returns Portal (or contact us) with your order number and email. We’ll send you instructions and a return label if eligible.

📏 SIZING & FIT QUESTIONS

Q15: How do I find my ring size?

A: You can use our printable ring sizer or visit a local jeweler. We also sell reusable ring sizers for accuracy.

Q16: Do you offer resizing?

A: Yes, we offer resizing on select rings. Fees and availability depend on the design. Contact us to find out if your ring is eligible.

🎁 GIFTING & PACKAGING QUESTIONS

Q17: Do you offer gift wrapping or gift notes?

A: Yes, you can add gift wrapping and a personalized note at checkout.

Q18: Will the price be included in the package?

A: No, we never include prices on packing slips—perfect for gifts!

📩 CONTACT & SUPPORT

Q19: How can I contact customer service?

A: You can reach us via email, phone, or live chat. Visit our Contact page for details and hours.

Q20: Do you offer a warranty?

A: Yes, we offer a 1-year warranty on craftsmanship and manufacturing defects. Extended warranties may be available at checkout.